How quickly can you deliver?

How quickly can you deliver?

I read an interesting article last week about customers’ expectations on delivery – not surprisingly “allow 28 days for delivery” is out. Remember, a lot of customers take a huge leap of faith in ordering from a company they might not know. They almost expect to be ripped off and if they don’t hear back from you quickly a larger percentage than you would expect will start cancelling their payments.
You can now order, pay and download a book or manual in seconds.  You can order and pay for a physical product and have Amazon deliver it the next day. Customers now expect Express delivery. “Buyer’s Remorse” can set in very quickly and if you can’t get your product out to your clients quickly, expect your refund rate to soar.
One client of ours took orders on line and didn’t want to send his manual as a download on line as this would attract VAT – nearly £40 on a £197 manual.  So he replied to his client by return email saying that their hard copy was in the post but a free download version was enclosed for those keen to get going.  Readers preferred the hard copy but liked the idea that they had instant access to the product – everyone’s a winner, except the VAT. Worth checking out that this still holds good as some VAT inspectors might not like to let that pass.
In the long and distant past another client ran two stage ads in the National Press and sent follow up mailings to the people who phoned in. It was easier to send the follow ups in the post  once a week but when they changed their system, so they mailed the follow ups daily by 1st class post, results jumped by 33%.
It may be worth looking at the speed you respond to enquiries and product despatch in order to increase response and/or reduce refunds.


  • May 15, 2015 at 10:18 pm · Reply

    Hello there I am so delighted I found your webpage, I
    really found you by mistake, while I was researching on Askjeeve for something else, Regardless I am here now and would just like to say cheers for
    a incredible post and a all round entertaining blog (I also love the theme/design), I don’t have time to
    look over it all at the moment but I have bookmarked it and also added your RSS feeds,
    so when I have time I will be back to read a lot more, Please do keep up the awesome

  • June 10, 2015 at 6:35 am · Reply

    You have made some really good points there. I looked
    on the net for more info about the issue and found most individuals will go along with your views
    on this website.

  • June 14, 2015 at 4:42 am · Reply

    I read this article completely concerning the comparison of newest
    and earlier technologies, it’s remarkable article.

  • June 16, 2015 at 2:28 am · Reply

    Your website needs high quality backlinks and social
    signals in order to rank in google. If you want to rank high you should start
    from searching in google for:
    Cerny’s tips outsource the work

  • June 19, 2015 at 5:12 am · Reply

    Every weekend i used to visit this website, because i wish
    for enjoyment, as this this web site conations genuinely pleasant funny
    stuff too.

  • June 19, 2015 at 2:33 pm · Reply

    Please check out the websites we follow, which includes this 1, as it represents our picks in the web.

  • June 21, 2015 at 12:39 am · Reply

    Hi, I log on to your new stuff like every week.
    Your humoristic style is awesome, keep doing what you’re

  • November 8, 2015 at 4:47 pm · Reply

    What’s up, just wanted to say, I liked this article. It was inspiring. Keep on posting!|

  • November 8, 2015 at 7:03 pm · Reply

    My wife and i have been so satisfied Ervin managed to conclude his web research using the ideas he obtained through the weblog. It’s not at all simplistic to just find yourself giving out information which often some others may have been selling. We do understand we have got the blog owner to appreciate because of that. The main explanations you have made, the easy site navigation, the friendships you will make it possible to engender – it’s got all powerful, and it’s really making our son and our family do think this idea is excellent, and that is truly indispensable. Thanks for the whole thing!

  • November 8, 2015 at 7:07 pm · Reply

    I would like to express my appreciation to you just for rescuing me from such a incident. Right after browsing through the the net and coming across recommendations which are not helpful, I believed my entire life was done. Living devoid of the approaches to the problems you have sorted out by means of your main report is a crucial case, as well as ones which may have badly affected my career if I had not encountered your blog. Your primary ability and kindness in handling all the details was tremendous. I’m not sure what I would have done if I hadn’t encountered such a subject like this. I can at this time look ahead to my future. Thanks for your time very much for this expert and result oriented help. I will not be reluctant to refer your web page to anybody who should receive counselling about this subject matter.

  • November 8, 2015 at 8:20 pm · Reply

    I and my buddies appeared to be reviewing the great points from your website then all of the sudden I had an awful suspicion I never thanked the web site owner for those tips. All of the young men came for this reason very interested to read through all of them and have undoubtedly been using them. Appreciation for actually being quite accommodating and also for getting certain nice useful guides millions of individuals are really desperate to discover. Our own honest regret for not expressing gratitude to earlier.

  • November 8, 2015 at 9:51 pm · Reply

    If some one wishes expert view about blogging and site-building afterward i propose him/her to visit this weblog, Keep up the fastidious job.|

  • November 8, 2015 at 11:14 pm · Reply

    I have been browsing online more than three hours these days, but I never found any interesting article like yours. It is beautiful price enough for me. In my opinion, if all site owners and bloggers made just right content as you did, the net shall be a lot more useful than ever before.

  • November 9, 2015 at 1:51 am · Reply

    Thanks a bunch for sharing this with all people you actually understand what you are talking approximately! Bookmarked. Kindly additionally visit my site =). We may have a hyperlink change contract between us|

  • November 9, 2015 at 2:52 am · Reply

    Keep working ,terrific job!

  • November 9, 2015 at 4:22 am · Reply

    Thank you for some other magnificent article. Where else could anybody get that type of information in such a perfect method of writing? I have a presentation next week, and I’m at the search for such info.

  • November 9, 2015 at 6:28 pm · Reply

    Great ¡V I should definitely pronounce, impressed with your website. I had no trouble navigating through all the tabs and related info ended up being truly easy to do to access. I recently found what I hoped for before you know it in the least. Reasonably unusual. Is likely to appreciate it for those who add forums or anything, website theme . a tones way for your client to communicate. Nice task..

  • November 9, 2015 at 6:32 pm · Reply

    Aw, this was a really nice post. In idea I would like to put in writing like this additionally – taking time and actual effort to make a very good article… but what can I say… I procrastinate alot and by no means seem to get something done.

  • November 9, 2015 at 6:33 pm · Reply

    I’d have to check with you here. Which is not something I usually do! I enjoy reading a post that will make people think. Also, thanks for allowing me to comment!

  • November 9, 2015 at 7:37 pm · Reply

    Nice weblog right here! Also your web site so much up fast! What host are you the use of? Can I get your affiliate hyperlink to your host? I want my site loaded up as fast as yours lol

  • November 9, 2015 at 7:37 pm · Reply

    Youre so cool! I dont suppose Ive read anything like this before. So nice to find somebody with some original thoughts on this subject. realy thank you for starting this up. this website is something that is needed on the web, someone with a little originality. useful job for bringing something new to the internet!

  • November 9, 2015 at 7:41 pm · Reply

    When I originally commented I clicked the -Notify me when new comments are added- checkbox and now each time a comment is added I get four emails with the same comment. Is there any way you can remove me from that service? Thanks!

  • November 9, 2015 at 7:45 pm · Reply

    You really make it seem so easy with your presentation but I find this matter to be really something which I think I would never understand. It seems too complicated and extremely broad for me. I’m looking forward for your next post, I will try to get the hang of it!|

  • November 9, 2015 at 8:00 pm · Reply

    I was very pleased to find this web-site.I wanted to thanks for your time for this wonderful read!! I definitely enjoying every little bit of it and I have you bookmarked to check out new stuff you blog post.

  • November 9, 2015 at 8:05 pm · Reply

    Greetings! I know this is kinda off topic nevertheless I’d figured I’d ask. Would you be interested in trading links or maybe guest authoring a blog article or vice-versa? My website addresses a lot of the same subjects as yours and I believe we could greatly benefit from each other. If you are interested feel free to shoot me an email. I look forward to hearing from you! Great blog by the way!|

  • November 9, 2015 at 9:23 pm · Reply

    I’m impressed, I must say. Really rarely do I encounter a blog that’s both educative and entertaining, and let me tell you, you have hit the nail on the head. Your idea is outstanding; the issue is something that not enough people are speaking intelligently about. I am very happy that I stumbled across this in my search for something relating to this.

  • November 9, 2015 at 9:25 pm · Reply

    When I originally commented I clicked the -Notify me when new comments are added- checkbox and now each time a comment is added I get four emails with the same comment. Is there any way you can remove me from that service? Thanks!

  • November 9, 2015 at 9:25 pm · Reply

    Hello! I just would like to give a huge thumbs up for the great info you have here on this post. I will be coming back to your blog for more soon.

  • November 9, 2015 at 9:36 pm · Reply

    When I originally commented I clicked the -Notify me when new comments are added- checkbox and now each time a comment is added I get four emails with the same comment. Is there any way you can remove me from that service? Thanks!

  • November 9, 2015 at 10:49 pm · Reply

    Spot on with this write-up, I truly think this website needs much more consideration. I’ll probably be again to read much more, thanks for that info.

  • November 9, 2015 at 11:14 pm · Reply

    Somebody necessarily assist to make significantly posts I’d state. That is the very first time I frequented your website page and up to now? I amazed with the research you made to create this particular post incredible. Fantastic task!

  • November 9, 2015 at 11:17 pm · Reply

    Hi my family member! I want to say that this article is awesome, nice written and come with almost all important infos. I would like to peer extra posts like this .|

  • November 9, 2015 at 11:20 pm · Reply

    So let me reword that: Thnx for the treat! But yeah Thnkx for spending the time to discuss this, I feel strongly about it and love reading more on this topic. If possible, as you become expertise, would you mind updating your blog with more details? It is highly helpful for me. Big thumb up for this blog post!

  • November 9, 2015 at 11:30 pm · Reply

    I am often to blogging and i really appreciate your content. The article has really peaks my interest. I am going to bookmark your site and keep checking for new information.

  • November 9, 2015 at 11:38 pm · Reply

    Thank you for sharing your info. I really appreciate your efforts and I will be waiting for your next post thanks once again.|

  • November 9, 2015 at 11:53 pm · Reply

    Just wish to say your article is as astonishing. The clearness in your post is simply great and i can assume you are an expert on this subject. Fine with your permission allow me to grab your feed to keep up to date with forthcoming post. Thanks a million and please continue the gratifying work.|

  • November 10, 2015 at 12:16 am · Reply

    This web site is really a walk-through for all of the info you wanted about this and didn’t know who to ask. Glimpse here, and you’ll definitely discover it.

  • November 10, 2015 at 12:53 am · Reply

    It’s hard to find knowledgeable people on this topic, but you sound like you know what you’re talking about! Thanks.

  • November 10, 2015 at 1:04 am · Reply

    This article will assist the internet viewers for setting up new web site or even a weblog from start to end.|

  • November 10, 2015 at 1:17 am · Reply

    Thanks a bunch for sharing this with all people you really recognize what you’re speaking about! Bookmarked. Please additionally consult with my web site =). We will have a link exchange arrangement between us|

  • November 10, 2015 at 1:21 am · Reply

    You made some decent points there. I looked on the internet for the issue and found most individuals will go along with with your website.

  • November 10, 2015 at 2:20 am · Reply

    Wow that was strange. I just wrote an incredibly long comment but after I clicked submit my comment didn’t show up. Grrrr… well I’m not writing all that over again. Anyway, just wanted to say superb blog!|

  • November 10, 2015 at 2:53 am · Reply

    The guests have to have a poace to sit, butt tthe bride’s vision doesn’t match with the chairs your church has available.
    Dropshipping iss an excellent way to manage your
    online business. For avid crafters around tthe world,
    one of the most costly parts of any passion is the expese of

    My blog post … Grosiran daster

  • November 10, 2015 at 2:58 am · Reply

    I discovered your blog site on google and check a few of your early posts. Continue to keep up the very good operate. I just additional up your RSS feed to my MSN News Reader. Seeking forward to reading more from you later on!…

  • November 10, 2015 at 2:58 am · Reply

    As I web-site possessor I believe the content material here is rattling great , appreciate it for your efforts. You should keep it up forever! Best of luck.

  • November 10, 2015 at 3:07 am · Reply

    Hi, i feel that i saw you visited my weblog so i came to return the choose?.I’m trying to in finding issues to improve my website!I guess its adequate to use a few of your ideas!!|

  • November 10, 2015 at 3:18 am · Reply

    When I originally commented I clicked the -Notify me when new comments are added- checkbox and now each time a comment is added I get four emails with the same comment. Is there any way you can remove me from that service? Thanks!

  • November 10, 2015 at 3:24 am · Reply

    Good write-up, I am regular visitor of one¡¦s web site, maintain up the nice operate, and It is going to be a regular visitor for a long time.

  • November 10, 2015 at 3:36 am · Reply

    Awesome article.|

  • November 10, 2015 at 4:05 am · Reply

    Hi there I am so happy I found your blog, I really found you by accident, while I was browsing on Aol for something else, Anyways I am here now and would just like to say thanks a lot for a remarkable post and a all round enjoyable blog (I also love the theme/design), I don’t have time to browse it all at the minute but I have bookmarked it and also added in your RSS feeds, so when I have time I will be back to read more, Please do keep up the great work.|

  • November 10, 2015 at 5:50 am · Reply

    Do you have a spam problem on this website; I also am a blogger, and I was wanting to know your situation; many of us have developed some nice procedures and we are looking to exchange strategies with other folks, be sure to shoot me an e-mail if interested.|

  • November 10, 2015 at 6:43 am · Reply

    Do you mind if I quote a few of your posts as long as I provide credit and sources back to your weblog? My blog is in the very same niche as yours and my visitors would truly benefit from a lot of the information you present here. Please let me know if this okay with you. Regards!|

  • November 10, 2015 at 7:25 am · Reply

    Aw, this was an extremely good post. Spending some time and actual effort to make a really good article… but what can I say… I put things off a lot and don’t manage to get nearly anything done.|

  • November 10, 2015 at 8:01 am · Reply

    I think this is one of the most significant information for me. And i’m glad reading your article. But should remark on few general things, The web site style is ideal, the articles is really nice : D. Good job, cheers

  • November 10, 2015 at 9:04 am · Reply

    Hi there! This post could not be written any better! Reading this post reminds me of my previous room mate! He always kept chatting about this. I will forward this article to him. Pretty sure he will have a good read. Thank you for sharing!|

  • November 10, 2015 at 9:30 am · Reply

    Hey there, You’ve done an excellent job. I will certainly digg it and personally suggest to my friends. I’m sure they will be benefited from this web site.

Leave a Comment to Lakiesha Melusky


Enjoy this blog? Please spread the word :)